privacy policy

This Privacy Notice is meant to help you understand how we collect and use the personal information you provide on our website. For the terms of this notice, "You" or “your” will refer to a visitor or a user (whether logged in or not) of our website or app www.app.thecuelist.com and any other website, app, or online service which links to this Privacy Policy (collectively, our “Service”).

THIS NOTICE EXPLAINS

• What information we collect and why we collect it.

• How we use and share that information.

• The choices we offer you to protect your privacy and the rights you have, including how you can access and update your information.

• How to contact us if you have questions or concerns.

 It is Cuelist’s policy to respect your privacy regarding any information we may collect while operating our website. To accomplish this, we have the following fundamental principles:

• We only collect your personal information when we need it, and only what we need to provide you with our services.

• We don't share your personal information with anyone except to provide and develop our services, comply with the law, or protect the rights, property or safety of Cuelist, our users or the public.

• We don't store your personal information unless it’s required for the ongoing operation of our services.

WHAT INFORMATION WE COLLECT

We need to collect certain information about you to provide you with the Service or the support you request.

Information you provide to us to use the Service

We collect the information you provide when you sign up for a Cuelist account, log in to your account, communicate with us, upload content, or otherwise use the Services.

We request an email address and name when you choose to sign up for the Service so we can provide the Services to you and allow us to comply with applicable regulations. Without this information, we are not able to provide you with the Service.

Information you provide to enhance your experience

You can choose to provide us with additional information in order to obtain a better user experience when using the Service. This additional information will be processed with your consent and/or to provide you with services you request. This information includes a photo to serve as your avatar, suggestions for improvements, referrals, or any other actions on the Service.

Device information

Like most website operators, Cuelist collects information about how users visit our site and the devices they use. We collect device-specific information (such as your hardware model, operating system version, device identifiers like IDFA and UDID, and mobile network information). Cuelist may associate your device identifiers or other device information with your Cuelist Account to help us provide consistent services across your devices.

Geolocation information

We may use your IP address to generate a general approximation of where you are located in order to provide you with an improved experience. We do not request access to or collect location sensor information, such as GPS or Bluetooth beacons, from your mobile device while downloading or using our mobile apps or services.

Log information

When you use Cuelist, we automatically collect and store certain information about this activity. This data includes details of how you used our service, clicks and site navigation information, or study activity. It also may include data such as:

• Browser type

• Language preference and time zone

• Referring site, and the date and time of each visitor request

• Connection information like ISP or mobile operator

• Internet Protocol (IP) address

• Login and Logout times

Information we collect from other sources

We also collect some information from other sources and combine that with information we collect from you. We do not control, supervise or respond for how the third parties providing your information process your personal data, and any information request regarding the disclosure of your personal information to us should be directed to such third parties. The information we collect about you from third parties includes: Google Login.

You have the option to log in to our site using the sign-in service such as Google Login. This service authenticates your identity and provides you the option to share certain personal information with us, such as your name, email address and avatar photo, to pre-populate our sign-up form.

Information we collect from other users

Cuelist may receive information about you from other users. For example, if another user chooses to use our referral service to tell a friend about our website, we may ask that user for their friend’s name and email address so we can send the invites on their behalf. You may contact us at info@thecuelist.com to request that we remove your information from our database.

Information we collect from other partners and companies

Cuelist may also receive information about you from other sources, including our partners, service providers or other third parties.

Information we collect from children

Cuelist requires everyone to be at least 13 years old before they can create an account (in some jurisdictions, this age limit may be higher). If your child is younger than 13 and created an account on Cuelist, please contact us at support@thecuelist.com to begin the process of deleting the account.

If you'd like to report an account belonging to someone under 13 or if you believe someone is impersonating your child who's under 13, please contact us at support@thecuelist.com.

In order to delete a child's account, we'll need to verify that the child is under 13.

To learn more about our policies, read our Terms of Use

HOW WE USE YOUR INFORMATION

We collect information about you when you use the Service for a variety of reasons in order to support Cuelist and to enable our team to continue to create engaging experiences for our users.

Providing, Analyzing, Improving and Developing the Service

We process the data we collect about you to operate, improve and develop Cuelist, including providing, maintaining, securing and improving our services, developing new ones, and protecting Cuelsit and our users. We are able to deliver our services, personalize content, and make suggestions for you by using this information to understand how you use and interact with our services. We conduct surveys and research, test features in development, and analyze the information we have to evaluate and improve products and services, develop new products or features, and conduct audits and troubleshooting activities.

Here are some examples of how we use this information:

• Providing, maintaining and improving the Cuelist Service. The information we collect from you allows us to help you log in and host your content

• Improving, personalizing and facilitating your use of the Service. When you sign up and use a Cuelist account, we may associate certain information with your new account, such as information about other Cuelist accounts you had or currently have, and your prior usage of the Service.

• Measuring, tracking and analyzing trends and usage in connection with your use or the performance of the Service. In order to develop and enhance our products and deliver a consistent, secure and continuous experience, we need gather certain information to analyze usage and performance of the Service.

• Fulfilling any other purpose disclosed to you in connection with the Service.

Communicating with You About the Service

We also process the data we collect about you to provide you with relevant information about the Service and to assist you in using the Service if required.

These communications may include:

• Sending you information we think you may find useful or which you have requested from us about our products and services. We may send you information about the parts of Cuelist you use or that may be relevant to you. While we primarily use our various product websites and blogs to communicate this type of information and we expect to keep this type of email to a minimum, you may object to being contacted for these reasons using your personal contact information using the mechanisms provided in the Cuelist contact emails.

• Conducting surveys and collecting feedback about the Service. We do this to evaluate the effectiveness of any updates we provide.

• Delivering assistance or answering support requests. We send you the information and support you request, including technical notices, security alerts, and other administrative messages to provide assistance for problems you may encounter with the Service or your Cuelist account.

Protecting the Service and Maintaining a Trusted Environment

We use the data we collect to maintain Cuelist as a safe and secure platform for all our users, including appropriate enforcement of Cuelist  policies, as well as compliance with the law and applicable regulations.

These efforts include:

• Preventing fraud, crime and abuse and the security and integrity of the Service. This includes investigating, detecting and preventing or reporting fraud, misrepresentations, security breaches or incidents, other potentially prohibited or illegal activities or to otherwise help protect your account.

• Protecting our and third parties’ rights and property and enforcing our Terms of Use or other applicable agreements or policies, including our Community Guidelines.

• Verifying your identity. In some cases, we may need to verify your identity in order to protect the security and integrity of the Service and your account.

• Complying with any applicable laws or regulations. This includes appropriately responding to lawful requests for information from the government or third parties through legal process.

• Contacting you to resolve disputes, collect fees and provide assistance with the Service.

Advertising, Analytics and Marketing

In order to support the Cuelist business and provide our users with relevant information regarding the Service and opportunities presented by partners, Cuelist may use your personal information for the purposes of:

• Marketing the Service.

• Communicating with you and others about opportunities, products, services, contests, promotions, discounts, incentives, surveys, and rewards offered by us or select partners.

While we expect marketing and promotional material will not be voluminous, you may choose to object to this use of your data at any time and opt-out of receiving future offers or marketing material.

This Privacy Notice does not apply to, and we are not responsible for, third-party cookies, web beacons, or other tracking technologies, which are covered by such third parties’ privacy policies. For more information, we encourage you to check the privacy policies of these third parties to learn about their privacy practices.

Promotional Communications

You may receive promotional messages from Cuelist when you first interact with the Service or by making a request to us. You can opt out of receiving promotional messages from Cuelist by following the instructions on screen in those messages. Opting out of receiving communications may impact your use of the Services. If you decide to opt out, we can still send you non-promotional communications, such as digital receipts and messages about your account or our ongoing business relations.

Third-Party Analytics

We can use third-party service providers to provide site metrics and other analytics services. These third parties can use technologies discussed below, such as cookies, web beacons, and other technologies, to collect information, such as your IP address, identifiers associated with your device, other applications on your device, the browsers you use to access the Service, the pages viewed, how much time you spend on a page or Cuelist overall, and activity information. This information can be used by Cuelist and third-party service providers on behalf of Cuelist to analyze and track usage of the Service, determine the popularity of certain content, and better understand how you use the Service. The third-party service providers that we engage are bound by confidentiality obligations and other restrictions with respect to their collection, use and disclosure of your information.

How We Use Cookies and Other Similar Technologies

Technologies such as cookies, beacons, tags and scripts are used by Cuelist and our partners' affiliates, or analytics or service providers, to collect and store data about our users in order to provide the Service in accordance with our agreement with you under the Terms of Use and are an essential technology for allowing Cuelist to pursue our legitimate interests in operating and improving the Service.

Cookies

Cookies are small pieces of text sent to your browser by a website you visit. Some of the cookies used in the Services are set by us, and others are set by third parties who deliver services on our behalf. Most web and mobile device browsers are set to automatically accept cookies by default. However, you can change your browser settings to prevent automatic acceptance of cookies, or to notify you each time a cookie is set.

You also can learn more about cookies by visiting this site, which includes additional useful information on cookies and how to block cookies on different types of browsers and mobile devices. Please note, however, that by blocking or deleting cookies used on Cuelist, you may not be able to take full advantage of the Service.

Among other things, cookies support the integrity of our registration process, retain your preferences and account settings, help evaluate and compile aggregated statistics about user activity, and provide you with relevant information about the Service.

We begin collecting information about you or from activity on devices you use as soon as you use the Service. By using the Service, you permit us to collect and use your information from activity on devices you use in accordance with this Privacy Notice. These technologies are also used for analyzing trends, administering the site, tracking how users use and navigate the site and to gather demographic information about our user base. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

Mobile Analytics

Like cookies, we use mobile analytics software to pursue our legitimate interests in operating and improving Cuelist by allowing us to better understanding of the functionality of our mobile software on your device. This software may record information such as how often you use the application, the events and activities that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within our analytics software to any personally-identifying information you submit within the mobile app or the Service.

Web Beacons

Web beacons are electronic images that can be used in the Service or emails. We use web beacons to deliver cookies, track the number of visits to our website, understand usage and campaign effectiveness, and determine whether an email has been opened and acted upon.

Local storage

Third parties, with whom we partner to provide certain features on our site may use Local Storage to collect and store information. Various browsers may offer their own management tools for removing data from Local Storage, so we would encourage you to review the practices and policies of your browsers.

MANAGING YOUR ACCOUNT

You remain in control of the information you provide to Cuelist. You may review, edit or delete any information you submit to us at any time by signing into your Cuelist account; however, deletion of this information may restrict your ability to effectively use the Service. You may also delete your account at any time. If you delete your account, all the projects, cues and notes that you've created will also be also deleted in accordance with our data retention practices.

HOW YOUR INFORMATION IS SHARED

Information you choose to share on Cuelist

Certain information about you or activities you perform on Cuelist may be displayed publicly, for example, your user name. Whenever possible, we provide you with choices about the privacy of your information on Cuelist. For example, we provide you the ability to control who can view and modify the content you have created on Cuelist.

Comments you post on our blog or in testimonials may be viewable by other users of Cuelist and the general public and you should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from these areas, contact us at support@thecuelist.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

How Cuelist shares this information

Cuelist does not share your information unless one of the following conditions applies:

For external processing, Cuelist provides personal and non-personal information to our partners, trusted organizations, vendors and other affiliated organizations to process it on our behalf. Some of these contractors and affiliated organizations may be located outside of your home country. Our providers process data in accordance with our instructions, Privacy Notice and any other appropriate confidentiality, security or other requirements we deem necessary in order to comply with Cuelist’s obligations. By using Cuelist, you agree to allow these companies to process your data on our behalf, regardless of where they are located.

We regularly update a list of our partners, service providers and sub-processors, which you can view here.

To respond to legal and other requests and to prevent harm, Cuelist will share personal information with companies, organizations or individuals outside of Cuelist if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

• Respond to or meet any applicable law, regulation, legal process or other enforceable governmental request.

• Enforce our Terms of Use, including investigation of potential violations.

• Detect, prevent, or otherwise address fraud, security or technical issues.

• Protect against and prevent harm to the rights, property or safety of Cuelist, our users or the public as required or permitted by law.

If Cuelist is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

 Publicly or for research purposes, from time to time, Cuelist may release non-personal information in the aggregate or as part of anonymized datasets, for example, by publishing a report on trends in the usage of its website.

How long we retain your information

Cuelist retains your personal information for as long as your projects or account have not been deleted, to fulfill our legitimate business purposes, or to comply with our legal obligations. When these conditions no longer exist, Cuelist removes that information in accordance with our standard deletion processes. Cuelist may retain and use non-personal information, including information which has been de-identified, aggregated, or anonymized, indefinitely.

Our Process

When you delete or update your account or information, we first aim to immediately remove that data from view. We then begin the process of securely and safely deleting your personal information from our systems. We design our systems to protect information from accidental or malicious destruction, so to ensure a safe and thorough removal process, we may not immediately delete residual copies from our active servers and may not remove some information from our backup systems. In addition, things like routine maintenance, unexpected outages, bugs, or failures in our protocols may cause delays in our standard processes and timeframes, however we maintain systems designed to detect and remediate such issues.

Support requests and user communication

We retain records of support tickets and other communications between Cuelist and our users, for example support emails, survey responses, feedback submissions, or comments on our blogs or other posts, indefinitely in order to better manage our support processes, maintaining accurate business records, and identifying other trends. We reserve the right to publish these communications in order to help us clarify or respond to your request or to help us support other users.

How We Secure Your Information

The security of your personal information is important to us and Cuelist takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of personal information.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. For example, our website and apps are protected by HTTPS encryption and when you enter credit card information on our order forms, that information is encrypted and protected by our third-party payment providers. If you have any questions about security on our website, you can contact us at support@thecuelist.com.

 If we know or have reason to know of a systems security breach by an unauthorized party of your user data where that data is being or is likely to be used for an unauthorized purpose, we will promptly notify you so that you can take appropriate steps.

Data Breach Practices

We comply with relevant laws regarding data breaches. If we know or have reason to know of a systems security breach by an unauthorized party of your user data where that data is being or is likely to be used for an unauthorized purpose, we will promptly notify you and, where necessary, the relevant governmental authorities, so that you can take appropriate steps.

CHANGES TO THIS NOTICE

Cuelist reserves the right to modify this Privacy Notice at any time, so please review it frequently. If we materially change how we use your personal information, we will notify, by email, and/or by means of a notice on our website prior to the change becoming effective. If you disagree with these changes, you can delete your account at any time and/or stop using the Service. Your continued use of the Service constitutes your acceptance of any changes to this Privacy Notice.

CONTACT US

If you have questions or wish to send us comments about this Privacy Notice, please contact us at support@thecuelist.com or write us: